Refund & Return Policy
All sales of analytical reference materials are final. Read below before placing your order.
All Sales Are Final
Noxa Labs does not offer refunds, returns, or exchanges on any order once payment has been verified and the product has been dispatched. This policy exists to protect the integrity, chain of custody, and safety of research-grade chemical compounds.
View Compliance PolicyAll products sold by Noxa Labs are classified as research-grade chemical compounds intended for in vitro laboratory use. Due to strict quality control, safety, and contamination prevention protocols:
- •No product may be returned once it has left our facility, regardless of reason
- •We cannot verify the storage, handling, or integrity of returned compounds
- •Returned materials pose contamination risks and cannot be restocked or redistributed
- •This policy is standard across the research chemical industry and is non-negotiable
In the rare event that your order arrives damaged during transit or you receive an incorrect product, Noxa Labs will investigate and may issue a one-time replacement at our sole discretion. To qualify:
Report within 24 hours
Contact noxalabs@proton.me within 24 hours of delivery with your order number.
Provide photo evidence
Include clear photos of the damaged packaging, product, and shipping label.
Do not dispose of items
Retain all packaging and product until the claim is resolved.
Resolution timeline
Claims are reviewed within 3 business days. Replacements ship within 5 business days of approval.
Note: Monetary refunds are not issued for damaged items. Replacements only.
Refunds are not available under any of the following circumstances:
Buyer changed their mind after purchase
Product was not used or needed
Incorrect quantity ordered by the buyer
Delivery delays caused by courier or weather
Address errors provided by the buyer
Products used in a manner inconsistent with RUO guidelines
In exceptional circumstances (e.g., verified payment errors, duplicate charges), Noxa Labs may review refund requests on a case-by-case basis. All decisions are final and at the sole discretion of Noxa Labs.
Orders may only be cancelled before payment verification. Once your payment has been confirmed and matched to your order:
- •The order enters fulfillment and cannot be cancelled
- •No refund or credit will be issued for verified orders
- •To request cancellation before verification, contact noxalabs@proton.me immediately with your order number
For damaged shipment claims or payment-related inquiries, contact our support team:
Email: noxalabs@proton.me
Subject line: Claim — [Your Order Number]
Response time: Within 1–3 business days
Claims submitted after 24 hours of delivery, without photo evidence, or for reasons not covered by this policy will be declined.
Disclaimer: Products sold by Noxa Labs have not been evaluated by the Philippine FDA. Not intended to diagnose, treat, cure, or prevent any disease. Sold exclusively as research chemicals for in vitro laboratory use. This policy was last updated March 2026.